Terminology:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person visiting this website and compliant to Romford Embroidery terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. 

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General

1.1 These terms apply to every order and or sample placed with Romford Embroidery

1.2 Romford Embroidery reserve the right to change prices which are due to circumstances beyond our control including alterations to VAT rates.

1.3 Due to printing limitations, some colours may differ slightly from that shown in our catalogue. There may also be variations of colour between batches of the same item.

1.4 1stStopDirect.com reserves the right to remove or update styles from this catalogue if we feel appropriate and reasonable at any given time.

1.5 Pantone colours may not always match exactly. They are simply a guide and an ink/pantone can change colour depending on its physical state (i.e. dry or wet). We will not be held liable if colours slightly differ, although we will always try to match as close as we can. 

1.6 By using this website, and not leaving it immediately and going elsewhere you are in turn accepting our services work under all of the terms and conditions of the given agreement. By using our website and services, you are also agreeing to keep yourself updated on any terms or policy changes between visits. We will not be held accountable if our policy changes without your knowledge. By using our services we will assume that you accept all of our terms and conditions. 

1.7 We may post some images of our work, and our final products onto our social media pages. We will do this unless you ask otherwise. It is the clients responsibility to advise us otherwise. By not advising us otherwise, we have your approval to post these images on our social media accounts. We will post them unless:

a/ We are advised otherwise by the customer

b/ We have been made aware that the work is being done through third party. We will not post as we will not want the customer coming direct to us.

1.8 Agent/third party work- We agree to not approach any third party or agent clients direct. The only acception to this is if the middle company (our direct client) is severly overdue on their account, we may have to make contact with the end client in order to force payment through.

1.85 Under no circumstance would we approach our third party or agency company's clients and get work directly from them, therefore cutting out the middle partner. In turn, If your clients contact us they will be referred back to you

1.9 If a user fulfils all of the obligations given under these terms and conditions, we shall allow the client to use our services, and view our website.

1.95 We adhere to our Privacy Policy.

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Delivery & Carriage (where applicable)

2.1 Deliveries will be made to your delivery address unless specified otherwise.

2.2 We reserve the right to change our carriage charges at any given time.

2.3 We aim to deliver our stock items within 48 hours of despatch during working hours.

2.4 We will not be liable for any items which are delivered outside this delivery schedule.

2.5 We reserve the right to delivery in part orders if necessary and require you to treat each of these consignments as separate binding contracts.

2.6 You must notify us in writing for non-delivery or damaged goods in transit within 48 hours of the date of the arrival for a credit, exchange, repair or refund.

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User rights

3.1 The client has no right or legal grounds to:

a/ Reproduce or resell the website and/or service to another person. The website is fully owned and copywritten by Romford Embroidery.

b/ Use the website as the base to launch their own business, or re-direct their customers to our website.

c/ Use either the Website or service to create, market, publish, distribute or sell any product, or material.

d/ impersonate another person or company

e/ falsely claim to be a part of a service register. These include but are not limited to GasSafe, TrustATrader, Checkatrade, and NICEIC.

f/ Assist any company or individual to breach the terms and conditions of Romford Embroidery.

e/ Link or display the Website in such a manner so that it appears to be part of its own or someone else's website, without an agreement of doing so with us.

g/ Link or display our website on any personal and business social media and/or websites falsely slandering the products and services that we supply.  

h/ Make any false claims against the company, and issuing any statement that may harm the reputation of the company

3.2 Romford Embroidery may terminate the account of, or take legal action against any user, individual or company that engages in any activity or conduct which is prohibited by our terms and conditions and/or by any relevant law, regulation or rule.

 

Prices

4.1 All prices are subject to VAT, carriage and handling. The acceptation to VAT is for children's garments & specific PPE.

4.2 All payments are made payable to Romford Embroidery in pounds sterling.

4.3 Romford Embroidery reserve the right to change prices where: - a special request has been made by the customer or we have incurred costs due to the customer giving incorrect details upon ordering. - Where suppliers and tax rates may change.

4.4 A surcharge is to be added to garments outside our standard size range.

4.5 We will inform the customer of prices at time of order for any goods, which are not standard to the Romford Embroidery catalogue including embroidery and alterations.

 

Payment

5.1 Payments are to be made by Cash, Debit/Credit Card, Paypal or BACS to Romford Embroidery in pounds sterling.

5.2 All proforma and cash sales must be received prior to dispatch.

5.3 It is at the discretion of Romford Embroidery that credit card payments are acceptable by us.

5.4 Goods will not be dispatched if you have exceeded your credit limit.

5.5 If you fail to pay received goods on your account due date, we may:-

a/ Cancel any agreed discount with you  

b/ Cancel or suspend future orders to you

c/ Charge interest at the rate set in Section 6 of the late payment of commercial debts (interest) act 1998.

Calculated from the date of invoice until payment on a daily basis.

Compounded on the first day of each calendar month.

Before and after any judgement (unless stated otherwise by a court order).

5.6 You are to indemnify Romford Embroidery in full and hold Romford Embroidery harmless from all expenses and liabilities which Romford Embroidery incur (directly or indirectly and including financial costs and legal costs on a full indemnity basis) following any breach by you of any of your obligations under these terms.

5.7 You are not entitled to offset any debt or claim against other amounts owing to us.

5.8 New customers will be expected to pay a 50% deposit unless otherwise agreed with Romford Embroidery upon initial order. Terms will be awarded at the discretion of Romford Embroidery.

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Eligibility

6.1 We will only cater to those over the age of 18. Children under age 18 may view the website, but do not have the grounds to place orders or use any of our services. 

6.2 If you are under the age of 18 and wish to place an order, you may but only under the supervision of a parent or legal guardian who will be accountable and liable to these conditions. 

6.3 We will only knowingly provide our services to those who can legally adhere to these conditions.

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Ownership

7.1 Romford Embroidery will retain ownership of all goods delivered to you until the goods have been paid in full.

7.2 If you do not pay any invoice issued to you within 7 days after the due date or the members of your company pass or call a meeting to pass a resolution for winding up, or if a petition for winding up, administration , insolvency or bankruptcy is presented against you or you cease or threaten to cease, to carry on business or you become subject to winding up, administration, insolvency, or bankruptcy order to any distress or execution on receivership over any of your assets or Romford Embroidery reasonably believes that any of the above events mentioned are about to occur and notifies you accordingly, then you shall cease at once to use any goods provided by us not yet paid for. In such case we have the right to demand the return of any unpaid goods, and are entitled without incurring any liability to you, to enter your premises and remove and re-sell such goods as to be found there.

5.3 Goods can only be returned as stated in section 9.

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Force Majeure

8.1 Where we are unable to perform due to any circumstances beyond our control, we may suspend performance while those circumstances subsist, and any agreed date or period for delivery shall be regarded as extended accordingly. 

 

Returns Policy

9.1 Any Claims of faulty goods must be reported by either telephone or email within 48 hours of delivery.

9.2 Goods may be returned for alterations or replacement up to 14 days after delivery providing they have not been worn or defaced in any way, if we are at fault.

9.3 Faulty goods will be replaced, refunded or repaired at the discretion of Romford Embroidery providing:-

a/Garments are returned unused and un-damaged within 14 working days.

b/ Claims are reported within 48 hours

c/ If, faulty, the position is stated clearly without defacing.

d/ That we are at fault and the customer isn't. E.g. Customer approves proofs or visuals with mistakes on

9.4 Romford Embroidery will only be responsible for carriage costs when the customer has organised this service through Romford Embroidery. We will not be held accountable for carriage costs organised by the customer.

9.5 Where faulty goods are returned for replacement, we reserve the right to credit or refund instead of replacing.

9.6 Returned goods will be accepted at the discretion of us.

9.7 Romford Embroidery will not be held liable for an incorrect order, design or print once proofs have been approved by the customer. The customer is fully at fault if visuals are approved and any detail, colour or design is wrong.

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Cancellation and Suspension

10.1 If an order for non catalogue, personalised or altered garments is cancelled by yourselves, we reserve the right to charge you for any labour, fabric or garment costs that we have incurred processing the order until time of cancellation.

10.2 If any payment is overdue by more than 7 days from written demands by ourselves, Romford Embroidery reserves the right to cancel any contract and re- sell the goods concerned without incurring liability to you. Failure to comply by you with demand for payment under this term is to be regarded as repudiation of the contract and Romford Embroidery shall be entitled to damages accordingly.

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Limitation on Liability

11.1 Where goods are faulty, Romford Embroidery shall not be liable to you for any loss or damage whether direct or consequential or otherwise but in any event of Romford Embroidery liability (if any) shall be limited to the price of the goods.

11.2 Nothing in these terms affects liability for death or personal injury resulting from our own negligence.

11.3 Any alterations that are necessary as a result of incorrect information supplied to us by yourselves will be at your expense. Any alterations which arise as a result of us supplying incorrect goods must be reported to us for approval in writing before the customer continues with any action.

11.4 Where goods are supplied by yourselves to ourselves for personalisation, engraving, monogramming, alterations, or special instructions, it will be entirely at your own risk, whilst every care will be taken to avoid damage.

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Risk

12.1 The risk of goods is passed to you the customer once delivered or collected from ourselves.  

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Samples

13.1 Samples will be dispatched at the discretion of the company.

13.2 Samples must be returned unused and not defaced. They should be in the exact condition we gave them to the client in. If not, the client is held liable, and has to pay the cost price of the garments.

13.3 Any goods which have been personalised, altered or branded cannot be returned unless we have accepted liability for such goods

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English Law

14.1 This contract is governed by and is to be construed and interpreted exclusively in accordance with English Law and both parties submit to the non-exclusive jurisdiction of the English Courts.

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Changes

15.1 We as a company obtain the right to make changes to the website, organisation, content and layout of the company and website at any given time. 

15.2 We can modify and change the website at any given time without notice or any liability to our users and clients.

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Caveats 

16.1 Romford Embroidery provides the Website and Services on an “as is" and "as available" basis. Nothing in these terms and conditions shall or may be construed as a representation or warranty by Romford Embroidery that the functionality or operation of the Website and/or the services will: 

a/ be uninterrupted or free of errors and inaccuracies;

b/ meet users requirements; or

c/ operate in the configuration or with the hardware or software used by user.

16.2 User acknowledges and agrees that the Website and the service (as with technology generally), may have errors (or bugs) and may encounter unexpected problems. Accordingly, user may experience downtime and errors in the use or operation of the Website and/or services provided.