Returns Policy

 

• Any Claims of faulty goods must be reported by either telephone or email within 48 hours of delivery.

• Goods may be returned for alterations or replacement up to 14 days after delivery providing they have not been worn or defaced in any way, if we are at fault.

• Faulty goods will be replaced, refunded or repaired at the discretion of Romford Embroidery providing:-

a/Garments are returned unused and un-damaged within 14 working days.

b/ Claims are reported within 48 hours

c/ If, faulty, the position is stated clearly without defacing.

d/ That we are at fault and the customer isn't. E.g. Customer approves proofs or visuals with mistakes on

• Romford Embroidery will only be responsible for carriage costs when the customer has organised this service through Romford Embroidery. We will not be held accountable for carriage costs organised by the customer.

• Where faulty goods are returned for replacement, we reserve the right to credit or refund instead of replacing.

• Returned goods will be accepted at our discretion.

• Romford Embroidery will not be held liable for an incorrect order, design or print once proofs have been approved by the customer. The customer is fully at fault if visuals are approved and any detail, colour or design is wrong.